{"id":7333,"date":"2009-09-01T05:06:00","date_gmt":"2009-09-01T05:06:00","guid":{"rendered":"http:\/\/traveloscopy.com\/travel-news\/australias-airline-satisfaction-survey-2\/"},"modified":"2009-09-01T05:06:00","modified_gmt":"2009-09-01T05:06:00","slug":"australias-airline-satisfaction-survey-2","status":"publish","type":"post","link":"https:\/\/traveloscopy.com\/travel-news\/2009\/09\/australias-airline-satisfaction-survey-2\/","title":{"rendered":"Australia&#8217;s Airline Satisfaction Survey"},"content":{"rendered":"<p><a href=\"http:\/\/i.etbnews.com\/etb\/article\/2009\/95190a.jpg\"><img decoding=\"async\" src=\"http:\/\/i.etbnews.com\/etb\/article\/2009\/95190a.jpg\" alt=\"\" border=\"0\"><\/a><span><span>click for enlargement<\/span><\/span><\/p>\n<p>Tiger Airways now has the ignoble title as Australia\u2019s worst airline, with only 55% customer satisfaction received in a recent survey conducted by consumer magazine Choice.<\/p>\n<p>In a survey of major domestic carriers and their satisfaction results Virgin Blue won top honours with 68% satisfaction, climbing up from its second place position from last year and edging out Regional Express from its top spot.<\/p>\n<p>Qantas sat in the middle of the list of five at third with 61% satisfaction, only slightly ahead of Jetstar, who was voted as the second least favourite carrier with a 60% satisfaction rate.<\/p>\n<p>If it was any comfort for the much harangued carrier, Tiger Airways did come first in the sub-category of \u201cvalue for money\u201d with 75% satisfaction, narrowly edging out Virgin Blue who scored 74%.<\/p>\n<p>In all other areas of in-flight service, seat comfort, ability to get a convenient flight, and booking process, Tiger Airways sat either last or second last on the list.<\/p>\n<p>\u201cSince Tiger Airways became Australia\u2019s third budget airline in late 2007, domestic air travel has never been more affordable,\u201d said Choice in its report.<\/p>\n<p>\u201cWith return airfares between some capitals now costing less than $50, including taxes, flying interstate is often cheaper than driving.<\/p>\n<p>\u201cGreater competition among domestic airlines is pushing prices down. But consumers still expect a reasonable standard of service, among other things, to rate an airline as providing \u201cvalue for money\u201d.\u201d<\/p>\n<p>Interestingly 40% of travellers cite \u201cvalue for money\u201d as a major factor in their choice of airline, while 32% say frequent flyer points are important, and another 28% say schedules are important.<\/p>\n<p>For those still flying with Qantas, the popular frequent flyer scheme was the main motivator, as was \u201cforce of habit\u201d.<\/p>\n<p><span><span>Source: <a href=\"http:\/\/www.etravelblackboard.com\/\">e-travelblackboard<\/a><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>click for enlargement Tiger Airways now has the ignoble title as Australia\u2019s worst airline, with only 55% customer satisfaction received in a recent survey conducted by consumer magazine Choice. In a survey of major domestic carriers and their satisfaction results Virgin Blue won top honours with 68% satisfaction, climbing up from its second place position [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7333","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/posts\/7333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/comments?post=7333"}],"version-history":[{"count":0,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/posts\/7333\/revisions"}],"wp:attachment":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/media?parent=7333"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/categories?post=7333"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/tags?post=7333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}