{"id":19917,"date":"2014-06-02T08:53:00","date_gmt":"2014-06-02T08:53:00","guid":{"rendered":"http:\/\/traveloscopy.com\/travel-news\/crowne-plaza-queenstowns-star-concierge-receives-industry-golden-nod-for-years-of-dedication-and-service\/"},"modified":"2014-06-02T08:53:00","modified_gmt":"2014-06-02T08:53:00","slug":"crowne-plaza-queenstowns-star-concierge-receives-industry-golden-nod-for-years-of-dedication-and-service","status":"publish","type":"post","link":"https:\/\/traveloscopy.com\/travel-news\/2014\/06\/crowne-plaza-queenstowns-star-concierge-receives-industry-golden-nod-for-years-of-dedication-and-service\/","title":{"rendered":"Crowne Plaza Queenstown\u2019s star concierge receives industry golden nod for years of dedication and service"},"content":{"rendered":"

\"FionaCrowne Plaza Queenstown\u2019s chief concierge, Fiona Lawson, is gunning for gold this week as she receives well-deserved praise for years of dedication and exceptional service to the hospitality industry.<\/span><\/span>

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This week Ms Lawson celebrates ten years as a member of the prestigious Hotel Concierge Society Les Clefs d\u2019Or New Zealand (HCSNZ<\/strong>) <\/strong>and almost twenty years as part of the Intercontinental Hotel Group (IHG).<\/span><\/div>\n

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The not-for-profit worldwide association consists of the best concierges in each country and is dedicated to promoting professionalism in the tourism <\/span>\"Fionaindustry and concierge as a positive and exceptional career.<\/span><\/div>\n

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Members can be identified by the golden key badges each concierge wears with pride. Recognised the world over it identifies them as being experienced, professional and one of the best concierge in their respective country.<\/span><\/div>\n

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As the only female with \u2018The Golden Keys\u2019 in the South Island, and one of only a handful in New Zealand, Fiona is hailed as a \u201cunique and incredibly important\u201d member of the Crowne Plaza Queenstown guest services team.<\/span><\/div>\n

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She joined IHG as part of the opening crew of the Central Christchurch (old Holiday Inn City Centre) and went on to become chief concierge at Crowne Plaza Christchurch until the earthquake forced her move to Queenstown.<\/span><\/div>\n

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Guy Robinson, Crowne Plaza Queenstown\u2019s senior guest experience manager, was initially hired by Ms Lawson in 2006 as a porter while he was studying at University.  Five years later Guy was able to repay the favour and hired Fiona to join him and his team in Queenstown.<\/span><\/div>\n

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\u201cI remember meeting Fiona for the first time during my interview for a porter\u2019s role and thinking what an amazingly warm and friendly person she was,\u201d said Mr Robinson.<\/span><\/div>\n

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\u201cShe\u2019s really fun and genuinely interested in guests and making their stay exceptional. That\u2019s something very special and I learned a lot from her during those early years.\u201d\u201d<\/span><\/div>\n

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Fiona Lawson the only female Les Clefs d’Or Concierge in the South Island<\/span><\/dd>\n<\/dl>\n<\/div>\n
\u201cIt\u2019s just a pleasure to have her as part of the team. Fiona\u2019s passion for her work and natural charisma make her so special.<\/span><\/div>\n

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\u201cShe\u2019s certainly a memorable person. We have many repeat guests here in Queenstown and even some who\u2019ve stayed at the Crowne Plaza Christchurch who always remember Fiona,\u201d he said.<\/span><\/div>\n

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Fiona is heading to Auckland next week to join Les Clefs d’Or\u2019s own 20 year celebrations as part of its annual conference, where she will be awarded a gift in recognition of her dedication and service to the organisation and hospitality industry.<\/span><\/div>\n

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Les Clefs d’Or President Shaun Ryan said Fiona was \u201ca fantastic person and a popular figure within Les Clefs d’Or\u201d.<\/span><\/div>\n

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When Les Clefs d’Or New Zealand hosted the 60th International Les Clefs d’Or Congress in Queenstown in April 2013 — which saw over 200 members from around the world visit Queenstown for five days — Fiona was the host concierge.<\/span><\/div>\n

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\u201cShe did a wonderful job in showcasing not only her own hotel but Queenstown and New Zealand as a whole. She is known to us as Princess Fiona and will light up a room with her presence, warmth and laughter.”<\/span><\/div>\n

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Crowne Plaza Queenstown general manager Reinier Eulink said Fiona was \u201ca star within the IHG group\u201d.<\/span><\/div>\n
\u201cHaving someone of Fiona\u2019s calibre as part of our team reflects the high levels of customer service we pride ourselves on at Crowne Plaza Queenstown,\u201d said Mr Eulink.<\/span><\/div>\n

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\u201cFiona\u2019s Golden Keys make her an exceptional asset and her passion and knowledge of Queenstown and New Zealand is second-to-none. Guests recognise the keys and appreciate they stand for quality, heritage and experience.\u201d<\/span><\/div>\n

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\u201cWe congratulate her wholeheartedly on this huge milestone and look forward to next year and her 20th<\/sup> anniversary with IHG. Not many people can claim such a long standing career and it\u2019s something she should be incredibly proud of,\u201d he said.<\/span><\/div>\n","protected":false},"excerpt":{"rendered":"

Crowne Plaza Queenstown\u2019s chief concierge, Fiona Lawson, is gunning for gold this week as she receives well-deserved praise for years of dedication and exceptional service to the hospitality industry. This week Ms Lawson celebrates ten years as a member of the prestigious Hotel Concierge Society Les Clefs d\u2019Or New Zealand (HCSNZ) and almost twenty years as part […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[197],"tags":[],"class_list":["post-19917","post","type-post","status-publish","format-standard","hentry","category-ihg"],"_links":{"self":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/posts\/19917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/comments?post=19917"}],"version-history":[{"count":0,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/posts\/19917\/revisions"}],"wp:attachment":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/media?parent=19917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/categories?post=19917"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/tags?post=19917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}