{"id":11217,"date":"2013-05-13T09:19:00","date_gmt":"2013-05-13T09:19:00","guid":{"rendered":"http:\/\/traveloscopy.com\/travel-news\/air-new-zealand-tops-customer-experience-index\/"},"modified":"2013-05-13T09:19:00","modified_gmt":"2013-05-13T09:19:00","slug":"air-new-zealand-tops-customer-experience-index","status":"publish","type":"post","link":"https:\/\/traveloscopy.com\/travel-news\/2013\/05\/air-new-zealand-tops-customer-experience-index\/","title":{"rendered":"Air New Zealand tops Customer Experience index"},"content":{"rendered":"<p><b><a href=\"http:\/\/www.travelbrochures.com.au\/af\/16\/napp\/show\/Bundle_list.htm?id=4\">Save hours on your travel research. Get brochures delivered to your door for free. Digital option too.<\/a><\/b><\/p>\n<p><span>Air\u00a0New Zealand\u00a0has topped the Nunwood Customer Experience Excellence (CEE) Index in\u00a0Australia\u00a0which measures companies that excel in the eyes of their customers.<\/span><\/p>\n<div>The study surveyed 5,000 Australian consumers about their interactions with leading companies across six dimensions of customer experience: personalisation, resolution, integrity, time and effort, expectations and empathy.<\/div>\n<div><\/div>\n<div>The airline ranked first equal alongside Singapore Airlines with one of the highest scores Nunwood has seen globally.<\/div>\n<div><\/div>\n<div>Air\u00a0New Zealand\u00a0General Manager Customer Experience Calum Laming says the airline has worked hard to develop a world class customer experience and is delighted to have this recognised externally.<\/div>\n<div>\u201cThis recognition is testament to the hard work of thousands of Air New Zealand staff around the world who come together to deliver the seamless customer journey that we pride ourselves on,\u201d says Mr Laming.<\/div>\n<div><\/div>\n<div>Consumers consistently referred to Air New\u00a0Zealand\u2019s distinctive personality which came through at all customer touch points.\u00a0 The airline\u2019s staff, in-flight entertainment, levels of passenger comfort, price and sense of fun, particularly when it comes to in-flight safety videos, all resonated with customers.<\/div>\n<div><\/div>\n<div>The study also found that 87 per cent of passengers on both leading airlines have recommended them to others while 82 per cent of passengers will choose them in preference for future travel.<\/div>\n<div><\/div>\n<div>Anna Thomas, Joint Managing Director, Nunwood says topping the 2013 list of almost 200 brands for Australian consumers is no mean feat.<\/div>\n<div><\/div>\n<div>\u201cTo score so highly and so consistently across Nunwood&#8217;s Six Pillars of Customer Experience Excellence \u2013 Air New\u00a0Zealand\u00a0is really delivering something of value and engagement to its customers and we congratulate them on a super result!\u201d says Ms Thomas.<\/div>\n<div><\/div>\n<div>The Nunwood Customer Experience Excellence Index has previously been carried out in the\u00a0United Kingdom\u00a0and\u00a0United States.\u00a0 This 2013 study marks the first ever systematic look at the Australian market with Australian consumers providing over 50,000 separate evaluations of their experiences with leading brands.<\/div>\n<div><\/div>\n<div>Visit the Nunwood website\u00a0<a data-mce-href=\"http:\/\/apac.nunwood.com\/\" href=\"http:\/\/apac.nunwood.com\/\" target=\"_blank\">apac.nunwood.com<\/a>\u00a0to view the full list.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Save hours on your travel research. Get brochures delivered to your door for free. Digital option too. Air\u00a0New Zealand\u00a0has topped the Nunwood Customer Experience Excellence (CEE) Index in\u00a0Australia\u00a0which measures companies that excel in the eyes of their customers. The study surveyed 5,000 Australian consumers about their interactions with leading companies across six dimensions of customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11217","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/posts\/11217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/comments?post=11217"}],"version-history":[{"count":0,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/posts\/11217\/revisions"}],"wp:attachment":[{"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/media?parent=11217"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/categories?post=11217"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/traveloscopy.com\/travel-news\/wp-json\/wp\/v2\/tags?post=11217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}