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Message from John Aitken, CEO, Brisbane Marketing

Message from John Aitken, CEO, Brisbane Marketing

As the waters recede following the devastating floods in the Greater Brisbane region, there’s a sense of optimism, resilience and camaraderie in the Brisbane business community, with many businesses resuming operations, others in recovery and those unaffected reaching out to those less fortunate. Brisbane has received overwhelming support from local, state and federal governments in […]

Message from John Aitken, CEO, Brisbane Marketing

Message from John Aitken, CEO, Brisbane Marketing

As the waters recede following the devastating floods in the Greater Brisbane region, there’s a sense of optimism, resilience and camaraderie in the Brisbane business community, with many businesses resuming operations, others in recovery and those unaffected reaching out to those less fortunate. Brisbane has received overwhelming support from local, state and federal governments in […]

Quality Customer Service – still not universal despite the risks

Quality Customer Service – still not universal despite the risks

Illustration: Paul Slater/The Cutter Gallery hospitality(hos¦pi|tal¦ity) Pronunciation:/hɒspɪˈtalɪti/ nounthe friendly and generous reception and entertainment of guests, visitors, or strangers. (Oxford Dictionary) Five years ago, I had a spray at some Australian hoteliers whose staff still held to the long obsolete greeting of “You right there?” – a festering indicator of inadequate front-of-house training and persistent, […]

Quality Customer Service – still not universal despite the risks

Quality Customer Service – still not universal despite the risks

Illustration: Paul Slater/The Cutter Gallery hospitality(hos¦pi|tal¦ity) Pronunciation:/hɒspɪˈtalɪti/ nounthe friendly and generous reception and entertainment of guests, visitors, or strangers. (Oxford Dictionary) Five years ago, I had a spray at some Australian hoteliers whose staff still held to the long obsolete greeting of “You right there?” – a festering indicator of inadequate front-of-house training and persistent, […]

Ocean Magazine – Ocean Cruising – Issue 35

Open publication – Free publishing – More adventure

Ocean Magazine – Ocean Cruising – Issue 35

Open publication – Free publishing – More adventure

A New Chapter in Antarctic Expedition Cruising

A New Chapter in Antarctic Expedition Cruising

Canadian polar travel specialist, One Ocean Expeditions, represented in Australia by Active Travel, have secured the long term use of the celebrated Russian polar research vessel, Akademik Ioffe for the next five years, begining a new chapter in travel to Antarctica. Over the past decade, consumer interest in Antarctica has increased exponentially, with a number […]

A New Chapter in Antarctic Expedition Cruising

A New Chapter in Antarctic Expedition Cruising

Canadian polar travel specialist, One Ocean Expeditions, represented in Australia by Active Travel, have secured the long term use of the celebrated Russian polar research vessel, Akademik Ioffe for the next five years, begining a new chapter in travel to Antarctica. Over the past decade, consumer interest in Antarctica has increased exponentially, with a number […]

SEADREAMING OF CHOICES – ITS DECISIONS, DECISIONS

SEADREAMING OF CHOICES – ITS DECISIONS, DECISIONS

david ellis LIKE the other kids in the street, Tomasz Kozlowski loved riding his bicycle, kicking a football and dreaming about what they all might be when they “grew up.” But while his mates talked about being motor mechanics and the like, rather than the thought of grease on his hands, Tomasz was happier playing […]

SEADREAMING OF CHOICES – ITS DECISIONS, DECISIONS

SEADREAMING OF CHOICES – ITS DECISIONS, DECISIONS

david ellis LIKE the other kids in the street, Tomasz Kozlowski loved riding his bicycle, kicking a football and dreaming about what they all might be when they “grew up.” But while his mates talked about being motor mechanics and the like, rather than the thought of grease on his hands, Tomasz was happier playing […]