Message from Alan Joyce, Qantas CEO, to Frequent Flyers
As you know, Qantas has responded to the dispersal of volcanic ash from the Mt Puyehue Cordon Caulle volcano in Chile by cancelling or rerouting a number of flights.
As a valued Frequent Flyer I want to let you know why we have made these decisions when other carriers, including Virgin and Air New Zealand, have continued to operate.
Qantas does not take the decision to cancel flights lightly.
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